Does the app sync with my Shopify store?

Your app will seamlessly sync with your Shopify store, so all collections, orders, products will update in real-time.

Does the MageNative app support my Payment gateway?

Yes, we support all payment gateway via a webview checkout.

Can I test the app before finally publishing it?

Definitely, you can test the app before publishing it on respective stores.

How do I connect MageNative with my current Shopify integrations?

Our Integrations Dashboard lets you instantly connect to your favorite tools with the click of a button. Here’s a complete list of integrations MageNative supports. Please note: Only the MageNative Growth and Enterprise plans include Shopify App integrations. To integrate a Shopify App with MageNative you must already be subscribed through the third-party app.

Does the mobile app sync with my Shopify store?

Yes, your app syncs seamlessly with your Shopify store. Products, collections, inventory, pricing, images, and discounts automatically update in real-time.

How can I pay for 3rd party functionalities in the app delivered to me?

We accept payments from PayPal, Payoneer, PayU and Bank Transfer external payment methods available.

Will I get a refund in case I choose to discontinue the services of MageNative in the middle of a billing cycle?

In case your cancellation request is placed in the middle of a billing cycle, any advance payment made (for that month or year) will not be refunded.

Does the recurring charge involve uploading the apps to Play Store and App Store?

No. For uploading the apps the Merchant will require developer accounts for both. Apple Developer Program costs USD 99 per year and a Google Play Developer Account costs USD 25 (one-time)

What kind of customization will be chargeable?

Integrating any 3rd party apps or adding/enhancing the default functionalities of the app will be chargeable.

How much does the MageNative App cost?

MageNative Mobile App is a Monthly, Half-Yearly and Yearly subscription. There is no credit card required since you are charged directly through Shopify on your invoice. Pricing varies depending on the plan you subscribe to; please review the plans on this page. Please note that all plans require Apple Developer ($99/year) and Google Play ($25, one-time fee) accounts in order to publish your app. Our implementation managers can help you get these accounts set up.

How long will it take for my app to be approved on App Store and PlayStore?

The approval process usually takes around one week. Sometimes it may be quicker than that or may take more time it's up to the App Store team. Usually, Apple takes around 1 week to make an app live and PlayStore around 5 - 6 days.

How can I add 3rd party functionalities/enhance the MageNative app delivered to me?

Just let us know the requirements and we will provide you with the time frame needed to finish. Our customization charge is $25 per hour. Customization charges are separated from Shopify.

How does the 30 days trial work?

The 30 days trial starts from the first date of installation and cannot be extended if the merchant reinstalls the app.

How to track my app analytics

We provide google analytics in the app on every action.

Which payment providers does MageNative support?

We support all payment processors within the app via a webview checkout.

How will shoppers find my mobile app?

There are many effective methods for marketing your app and generating app awareness. Our customer success team can help get you started, or you can check out our best app promotions guide.

How do I cancel the service?

You can cancel at any time by emailing support@magenative.com

MageNative × BotSpace: Conversational AI for Shopify Merchants

Instant customer response is now a core driver of mobile app growth. Customers expect support as soon as they decide to buy, and slow replies create friction in their purchasing journey. For growing brands, manually managing chats across WhatsApp and Instagram is no longer a scalable approach.

Recognizing this shift in customer expectations, MageNative has teamed up with BotSpace, a leading conversational AI platform that automates WhatsApp and Instagram conversations. Our collaboration empowers merchants to offer real-time support, send personalized offers, and re-engage shoppers automatically and 24/7.

As a result, no conversation goes unnoticed and no sale slips away due to a lack of instant support.

How MageNative × BotSpace Will Elevate Customer Engagement and Drive Higher Conversions for Shopify Merchants

With BotSpace integrated into MageNative mobile apps, Shopify merchants can now connect, respond, and convert better with AI powered communication tools.

1. Automated WhatsApp & Instagram Chats

Merchants can instantly respond to customer queries without staying online 24/7. Conversational AI handles FAQs, product details, order information, and more. It’s capable of keeping shoppers engaged at every step.

A shopper asks about size or delivery at midnight. The AI replies instantly and keeps them engaged.

2. Real-Time, Personalized Conversations

Send tailored offers, recommendations, or reminders based on customer behavior. This not only improves engagement but also boosts purchase intent.

A customer revisits a product. They automatically receive a tailored message that nudges them to buy.

3. Bring Back Dormant Shoppers Automatically

Use automated nudges such as abandoned cart messages, restock alerts, and re-engagement prompts to win back customers effortlessly.

Someone abandons their cart. The system sends a timely reminder that brings them back.

4. Unified Conversation Management

View and manage chats from WhatsApp and Instagram in one central place. It reduces operational chaos and ensures consistent communication.

All WhatsApp and Instagram chats appear in one place, making responses faster and more consistent.

5. Higher Conversions Through Instant Replies

When shoppers get answers instantly, they make decisions faster. Quick responses directly increase conversion rate and reduce drop-offs.

A shopper gets an immediate answer to a product or delivery question and completes the purchase without delay.

Shoppers ask questions all day but slow replies kill conversions.
Let Conversational AI fix that.
Enable AI-powered auto replies on WhatsApp and Instagram today.

How MageNative Merchants Will Benefit From Conversational AI feature in App

Save hours of manual work as AI handles routine chats and customer queries automatically.
Deliver instant responses that improve customer satisfaction and reduce drop-offs.
Recover more abandoned carts through automated reminders and timely nudges.
Boost conversions with personalized offers and real-time customer engagement.
Manage all WhatsApp and Instagram conversations in one place for smoother operations.

Summing It Up — Let Conversational AI Turn Customer Chats Into Real Buying Moments

With MageNative and BotSpace working together, merchants can finally eliminate lost sales opportunities and cart abandonment caused by delayed replies.
Moreover, it helps convert abandoned carts into completed purchases by giving shoppers instant answers at the exact moment they’re ready to buy on the platforms they use most.

About The Author

Amir Ahmed Khan

I love navigating the world of SaaS with finesse. As an SEO enthusiast and seasoned Copy Writer, I'm here to transform tech-speak into compelling narratives that resonate with online merchants. With a penchant for alliteration and a touch of humor, I bring a unique flair to SaaS content.

MageNative Partners With BotSpace to Help Merchants Sell More Through WhatsApp and Instagram