The Role of Customer Support for Business Growth

Did you know that 97% of consumers say customer service interactions are key to brand loyalty? That’s why customer support for business growth is no longer optional and has become essential. While most merchants select mobile app builders based solely on premium features, pricing advantage and integration availability, these alone do not guarantee consistent and long-term business success. What truly supports business growth is strong and reliable customer support.

What is Customer Support

Customer support is the bridge between your products or services and the expectations of your existing customers. When done with good customer service skills, it leads to customer satisfaction, builds customer loyalty and enhances the overall customer service experience.

In this blog we are going to explore the role of customer support in business and how customer service helps in revenue growth.

Why Customer Support Matters More Than You Think

The importance of customer support in business growth can never be overstated. It plays a pivotal role by helping merchants make faster decisions, avoid delays, and keep things running smoothly for consistent business growth.

Here are 5 key pointers stating the significance of customer support for business growth:

Also read: A Quick Guide To Mobile App Customer Service – Benefits, Red-flags, Quick Tips and more! 

Common Frustrations Store Owners Face with Poor Support

Even the best products or services cannot retain customers if their support does not match customers’ expectations. A lack of strong customer service immensely affects customer satisfaction and long-term business success. Some common frustrations include long response and wait times, automated responses without personalization, not listening to customer complaints, lack of knowledge, and limited support availability.

According to a report by Emplify, 70% of consumers say they will abandon a brand after just two negative experiences, and nearly a quarter stop buying after one bad experience. Therefore, it has now become a necessity to provide strong and effective customer support for business growth.

What Our Clients Say About Support That Actually Helps Them Grow

Many of our clients have tried several app builders before opting for MageNative. According to them, what stands out is MageNative’s customer support for their business growth. They praised the 24/7 availability of our support agents providing them with quick, personalized, and expert support that helped them launch their mobile apps faster and avoid any confusion.

One of our clients “Careza from Morocco” found our support team outstanding – “Quick, helpful, and always going the extra mile”.

One other client, “THE RAJLAXMI JEWELLERS from India“, highlighted that many mobile app builders were present, but they chose MageNative because its “customer support is what truly sets it apart.”

Other Clients like Haute & Chic, AccXChange, and SpiceCheck24 praised how responsive our support agents were and how they constantly helped and guided them through any technical issues with patience and technical expertise.

It is evident that effective customer service not only builds trust but also increases customer satisfaction and instills customer loyalty. Meeting your customer support with the customer’s expectations makes them save time, avoid additional costs, and pave the way for their long-term business success.

Also read: How To Deal With Negative Customer Reviews

Why MageNative’s Support is Your Growth Partner

At MageNative, our role doesn’t end at providing a feature-rich mobile app builder for your store. It includes providing effective customer support at every stage – from designing, and branding to launch and even marketing. We not only have 24/7 availability of support agents but are also equipped with easy-to-follow, user guides to help you at every step of your mobile app development journey.

Strong support isn’t just about solving problems, it’s a real strategy for business growth. With the right support agents behind your back, you can turn every challenge into a confident step towards your business success. That’s the real role of customer support in today’s business world.

If you are looking for an app builder that prioritizes your business, vision, and goal and helps you grow faster in your mobile app journey.

FAQ’s

Q 1: What is customer satisfaction and why it is important?

Ans. Customer satisfaction means meeting or exceeding customer expectations so they are happy with your product or service. It is important as it boosts your brand visibility and customer loyalty since happy customers are more likely to return and recommend your brand.

Q 2: How does customer experience help in business growth?

Ans. A positive consumer experience encourages repeat business and brand recommendations. It plays a huge part in how customer support drives business growth through building trust and loyalty.

Q 3: How can a customer success manager help to increase ROI

Ans. Customer success managers help customers use the product most effectively to ensure the best results. Such support helps improve overall return on investment (ROI) and supports long-term business growth.

Q 4: Is customer support the same thing as customer success?

Ans. No, customer support is not exactly the same as customer success. Customer support focuses on solving customer’s issues at the moment while customer success focuses on long-term satisfaction and loyalty.